Service
Your engineers should be building product. Not watching dashboards.
Full operational responsibility across cloud, on-prem, and hybrid environments under formal SLAs, covering monitoring, incident management, patch lifecycle, and monthly health reporting.
01
Platform Monitoring
Full observability across cloud and on-premise platforms. Tuned alerting and escalation procedures that surface real problems without waking up the whole team.
02
Defined SLAs and Models
Defined SLA tiers, clear stakeholder communication throughout every incident, and root-cause analysis delivered within 24 hours of resolution.
03
Patch & Lifecycle Management
Security patches, version upgrades, and EOL tracking are handled proactively. Proactive patch management, Kubernetes version upgrades, and certificate rotations.
04
Health Reporting
Monthly platform health reports tied to business metrics. Every monthly report includes forward-looking recommendations. Improvement sprints are scoped and executed as part of the managed engagement.
FAQ
Frequently asked questions.
Depends on what your platform serves. Customer-facing B2C or regulated financial workloads usually need 24/7 which internal-only tools often don't cover.
Every managed-services engagement starts with a 2–4 week transition: reviewing runbooks, testing failover, pairing with your team. No surprise handover on day one.
Yes. A lot of our managed-services depth sits there. We're a Broadcom-authorised partner for Tanzu and cover the full stack from vSphere to TKG to TAP.
Assessment
Scope the right SLA, together.
Book a call with our experts to review the current platform operations model and outline what a managed engagement would look like for the environment.